1. Purpose
These general terms and conditions of sale (GTCS) govern the contractual relationship between MV3D, hereinafter referred to as "the Seller," and any individual or legal entity wishing to make a purchase via the mv3d.fr website, hereinafter referred to as "the Buyer."
2. Products
MV3D offers products manufactured on demand using 3D printing. Products can be:
- Standard: products available in stock, as presented on the website.
- Customized: products custom-made according to specifications provided by the Buyer (dimensions, color, shape, text, file provided, etc.).
Some products offered on the site are entirely designed by MV3D, from the design plan to the final product. These original creations are the result of continuous development work. In this process of continuous improvement, MV3D welcomes all feedback or comments from its customers. Every opinion is an opportunity to progress and offer increasingly qualitative products.
3. Price
Prices are indicated in euros, all taxes included (TTC). The Seller reserves the right to modify its prices at any time, with the understanding that the price listed in the catalog on the day of the order will be the only one applicable to the Buyer.
4. Order
The Buyer places their order online from the website. The sale will be considered final after the order confirmation is sent by email and payment is collected. For customized orders, the Buyer is invited to carefully check the specifications provided before validation, as these commit to manufacturing.
5. Payment
Payment for purchases is made using the payment methods offered on the website. Payment is due immediately upon ordering.
6. Manufacturing and lead times
MV3D products are manufactured to order using 3D printing. Manufacturing and delivery times are indicative and may vary depending on the complexity of the part and production load. The Buyer will be informed in case of exceptional delays.
7. Delivery
Products are delivered to the address indicated by the Buyer during the order. It is the Buyer's responsibility to verify the accuracy of the delivery information provided (first name, last name, complete address) before validating their order.
Any delay, delivery failure, or additional cost resulting from an error or omission in the information provided by the Buyer (incomplete or incorrect address, incorrect first name or last name, etc.) cannot give rise to any interest, compensation, or damages of any kind for which the Seller is liable. Any re-shipping costs will be the sole responsibility of the Buyer.
Similarly, any reasonable delay attributable to the carrier cannot give rise to the Buyer being awarded damages.
8. Right of withdrawal
Standard products: In accordance with Article L.221-18 of the Consumer Code, the Buyer has a period of 14 days from receipt of the product to exercise their right of withdrawal, without having to provide reasons or pay penalties. The product must be returned in perfect condition.
In accordance with Article L.221-23 of the Consumer Code, return costs are in all circumstances the sole responsibility of the Buyer, regardless of the reason for withdrawal. The Buyer is informed of this condition prior to any order by this mention.
Customized products: In accordance with Article L.221-28 of the Consumer Code, the right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalized. Any customized order validated and put into manufacturing cannot be canceled or refunded, except in the case of a proven non-conformity.
9. Technical characteristics and visual aspect
MV3D products are manufactured by 3D printing using material deposition (FDM/FFF). This manufacturing process involves visual and technical characteristics specific to the technology, which in no way constitute manufacturing defects:
- Layer lines: the successive deposition lines of the print layers are visible on the surface of the parts. This is an inherent characteristic of the FDM process, accepted and known in the field of 3D printing.
- Slight surface variations: small irregularities or marks related to the printing process may be present and are considered normal.
- Color variations: slight color variations may exist between two orders of the same product depending on the batch of material used.
The Buyer acknowledges having been informed of these characteristics prior to their order and cannot invoke these elements as a reason for return, cancellation, or refund.
10. Guarantees and defects
All products benefit from the legal guarantee of conformity (Articles L.217-4 et seq. of the Consumer Code). In the event of a defect found upon receipt, the Buyer must contact the Seller within 48 hours with supporting photos.
Considered defects are: broken part, dimensions not conforming to validated specifications, or any structural defect rendering the product unusable. Visual characteristics inherent to 3D printing described in point 9 are not considered defects.
In the event of a proven defect, the Seller undertakes, as a priority, to remake and resend the product at its own expense as soon as possible.
In the event that remanufacturing or resending is not possible (material shortage, production stoppage, or any other reason making the solution impossible or disproportionate for the Seller), the Seller will then offer the Buyer, at their choice:
- A credit note of an equivalent amount, usable on a future order;
- A full refund for the defective product.
11. Personal data
The information collected is necessary for processing your order. In accordance with the GDPR, you have the right to access, rectify, and delete your data.
12. Mediation and dispute resolution
In accordance with Articles L.616-1 and R.616-1 of the Consumer Code, MV3D offers a consumer mediation scheme. In the event of an amicably unresolved dispute, the Buyer may use the following mediator free of charge:
- Consumer Mediator: CM2C (Centre de Médiation de la Consommation de Conciliateurs de Justice)
- Website: www.cm2c.net
- Email: cm2c@cm2c.net
The Buyer can also use the European Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr
13. Disputes
In the event of a dispute not resolved through mediation, French courts will have sole jurisdiction.
Seller Identification
Trade name: MV3D
Legal status: Auto-entrepreneur (micro-enterprise)
Responsible: Jean-Christophe Guerrini
SIRET: 99035355900018
Address: 96 rue Jean Rameau, 13012 Marseille
Contact email: info@mv3d.fr
Website: mv3d.fr